Privacy Policy
Last updated: January 2025
1. Introduction
ThingstodoGranCanaria.com ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services, in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Data Controller
ThingstodoGranCanaria.com is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@thingstodograncanaria.com
Phone: +34 623 583 577
Address: 48 High Street
SOUTH EAST LONDON, SE93 4BY
3. Information We Collect
We may collect and process the following types of personal data:
3.1 Personal Information
- Name and contact details (email address, phone number)
- Booking and reservation information
- Payment information (processed securely by third-party providers)
- Communication preferences
3.2 Technical Information
- IP address and location data
- Browser type and version
- Device information
- Website usage data through cookies
4. How We Use Your Information
We use your personal data for the following purposes:
- Processing and managing your bookings and reservations
- Providing customer support and responding to inquiries
- Improving our website and services
- Sending marketing communications (with your consent)
- Complying with legal obligations
- Preventing fraud and ensuring security
5. Legal Basis for Processing
We process your personal data based on:
- Contract performance: To provide our services and fulfill bookings
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal compliance: To meet regulatory requirements
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers (payment processors, booking systems)
- Legal authorities when required by law
- Business partners for service delivery (with your consent)
7. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including adequacy decisions and standard contractual clauses.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically:
- Booking data: 7 years for accounting purposes
- Marketing data: Until you withdraw consent
- Technical data: 2 years
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of access: Request copies of your personal data
- Right to rectification: Correct inaccurate information
- Right to erasure: Request deletion of your data
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent at any time
To exercise these rights, contact us at hello@thingstodograncanaria.com. We will respond within 30 days.
10. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Essential cookies are necessary for website functionality and cannot be disabled.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.
12. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Supervisory Authority
If you have concerns about our data practices, you have the right to lodge a complaint with your local data protection supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD).
15. Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
ThingstodoGranCanaria.com
Email: hello@thingstodograncanaria.com
Phone: +34 623 583 577
Address: 48 High Street
SOUTH EAST LONDON, SE93 4BY