Terms of Service
Last updated: January 2025
1. Acceptance of Terms
By accessing and using ThingstodoGranCanaria.com ("the Website") and our services, you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Company Information
ThingstodoGranCanaria.com is operated by:
Company: ThingstodoGranCanaria.com
Email: hello@thingstodograncanaria.com
Phone: +34 623 583 577
Address: 48 High Street
SOUTH EAST LONDON, SE93 4BY
3. Services Description
We provide booking and information services for water sports and adventure activities in Gran Canaria, including but not limited to:
- Activity bookings and reservations
- Information about local activities and attractions
- Customer support and assistance
- Blog content and travel guides
4. Booking Terms
4.1 Reservations
- All bookings are subject to availability
- Confirmation is required before your booking is guaranteed
- Payment may be required at time of booking or on-site
- Special requests are subject to availability and additional charges may apply
4.2 Cancellation Policy
- Cancellations made 48+ hours in advance: Full refund
- Cancellations made 24-48 hours in advance: 50% refund
- Cancellations made less than 24 hours: No refund
- Weather-related cancellations: Full refund or rescheduling
5. User Responsibilities
By using our services, you agree to:
- Provide accurate and complete information
- Follow safety instructions and guidelines
- Arrive on time for scheduled activities
- Respect equipment and facilities
- Inform us of any medical conditions or limitations
- Be in appropriate physical condition for activities
6. Age Requirements and Restrictions
- Minimum age requirements vary by activity
- Minors must be accompanied by an adult or have written parental consent
- Pregnant women should consult with medical professionals before participating
- Participants with medical conditions must disclose them prior to booking
7. Safety and Liability
7.1 Safety Measures
We prioritize safety and provide professional instruction and equipment. However, water sports and adventure activities involve inherent risks.
7.2 Limitation of Liability
Participation in activities is at your own risk. We recommend comprehensive travel insurance. Our liability is limited to the extent permitted by law.
8. Payment Terms
- Payment methods accepted: Credit/debit cards, PayPal, cash (on-site)
- Prices are subject to change without notice
- Additional fees may apply for special services or equipment
- Refunds processed within 5-10 business days
9. Weather Policy
Activities may be cancelled or rescheduled due to adverse weather conditions for safety reasons. In such cases, you will be offered:
- Full refund
- Rescheduling to another date
- Credit for future bookings
10. Intellectual Property
All content on this website, including text, images, logos, and designs, is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.
11. User Content
By submitting reviews, photos, or other content, you grant us a non-exclusive right to use, display, and distribute such content for marketing and promotional purposes.
12. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
13. Prohibited Uses
You may not use our services to:
- Violate any laws or regulations
- Harass, abuse, or harm others
- Transmit viruses or malicious code
- Attempt unauthorized access to our systems
- Use our services for commercial purposes without permission
14. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or other force majeure events.
15. Dispute Resolution
Any disputes arising from these Terms will be resolved through negotiation in good faith. If resolution cannot be reached, disputes will be subject to the jurisdiction of the courts of England and Wales.
16. Modifications
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of the modified Terms.
17. Termination
We may terminate or suspend your access to our services at any time for violation of these Terms or for any other reason at our discretion.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
19. Contact Information
If you have any questions about these Terms of Service, please contact us:
ThingstodoGranCanaria.com
Email: hello@thingstodograncanaria.com
Phone: +34 623 583 577
Address: 48 High Street
SOUTH EAST LONDON, SE93 4BY